What really happens when Texans dial 9-1-1?

CSEC staff does not answer 9-1-1 calls. Instead, it oversees the operations and ensures that the 9-1-1 systems throughout the state run effectively and efficiently. CSEC commissioners and staff are responsible for establishing standards of operation, handling rulemaking, identifying best practices and overseeing contract management.

Both the state 9-1-1 system and the Poison Control System in Texas are funded by telecommunications fees or surcharges. Some user fees are associated with phone service and others are charges collected on intrastate long distance calls.

Although the CSEC administers the statewide system operated by the regional commissions, 9-1-1 services are provided by a mix of the regional planning commissioners overseen by CSEC and more than 50 Emergency Communications Districts. The agency contracts with the regional groups to ensure 9-1-1 service is available in areas not covered by the Emergency Communications Districts.

Calls to 9-1-1 are answered by various groups throughout Texas and the calls are passed through to emergency service organizations such as law enforcement, fire departments and emergency services groups. When calls are routed to the Poison Control Centers in Texas, call-takers are specialists - nurses, pharmacists, doctors, etc. Poison Control Centers are located in Amarillo, Dallas, El Paso, Galveston, San Antonio and Temple.

Both statewide systems operate seamlessly and these critical services are all too often taken for granted. That is unfortunate. The next time there is reason to dial 9-1-1 and receive emergency services, make a pledge to let someone know their efforts are appreciated. Quality emergency services in Texas have become a way of life - from the first 9-1-1- call to the efforts administered thereafter. No one wants that to change.